It is possible that your order has been delivered to a parcel shop or local pickup point, or that your order has been returned to us. Here are some steps you can take:
- Look for an attempted delivery note
- See if someone else has accepted the delivery on your behalf (family members, neighbours, colleagues etc)
- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail
- Contact the shipping company handling your package directly via the link in your tracking email, or via one of the following contact routes below:
If you still cannot locate your parcel, do not hesitate to contact us via our request form here providing your order number, and we will do our best to help you!